Welcome to MediDial Healthcare Store!


1. Jumla Medical Supplies (PTY) Ltd, trading as MEDiDIAL (hereafter MEDiDIAL) is a distribution and retail business in the Healthcare Industry .

2. Delivery policy Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of shipping charges as reflected on the customer invoices and charged for as per external courier costs dependent on the shipping address.

3. Return and Refunds policy: The provision of goods and services by MEDiDIAL is subject to availability. In cases of unavailability, MEDiDIAL will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. (Damaged goods must be listed upon signing for the consignment failing which no refunds will be entertained)

4. Customer Privacy policy: MEDiDIAL shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment Options: Accepted Payment may be made via Visa and MasterCard or Electronic Bank Transfers.

6. Card acquiring and security Card transactions will be acquired for MEDiDIAL, via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer Details &  Card details, Customer details will be stored by MEDiDIAL separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet Country and Transaction Currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility: MEDiDIAL takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile:

This website is governed by the laws of South Africa and MEDiDIAL chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Jumla Medical Supplies (PTY) Ltd, CNR Ian Close & Joseph Street, Greenhills, Tunney Ext 7, Elandsfontein, Johannesburg, Gauteng, South Africa

12. Variation

MEDiDIAL may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information:

This website is run by Jumla Medical Supplies (PTY) Ltd based in South Africa trading as MEDiDIAL and with registration number2001/18543/07 and VAT Registration number - 4500196912

14. MEDiDIAL contact details:

Company Physical Address: CNR Ian Close & Joseph Street, Greenhills, Tunney Ext 7, Elandsfontein, Johannesburg, Gauteng, South Africa

Email: support@medidial.co.za

Telephone: 011 822 4900